Customer Service
Are you looking for advice or do you have a question? At Triathlongear24, we are happy to assist you, 6 days a week. You can find answers to frequently asked questions on our customer service pages. We have listed all the information as clearly as possible for you. Still can't figure it out, or can't find the answer you're looking for, or would you prefer to speak directly with one of our specialists? Then we are also available by phone, email, and social media.
- Ordering at Triathlongear24
- How can I search for a product?
- How do I know if my order was successful?
- Do I need an account to place an order?
- Can I still change / cancel my order?
- How can I shop safely?
More about Ordering
- What payment methods does Triathlongear24 offer?
- How can I redeem a gift card / voucher?
- What is the refund period after a return?
- Prices at Triathlongear24
- Business ordering
More about Payment & finances
- How fast do you deliver and what are the delivery times?
- What delivery options do you offer?
- How can I track my order?
- Is delivery always free?
- I'm not home at the time of delivery, what happens to my order?
- Can I also pick up my order?
- Who delivers my order?
- How can I report a delivery complaint?
More about Delivery, delivery times & pickup
- How can I return a product?
- Products with a 60-day return policy
- What does it cost to return a product?
- Where can I drop off my return?
- How do I know if my return has arrived?
- What are the return conditions?
- How should I pack my return?
- Can I always return all products?
- When will my return be processed?
- Exchanging a product
- I received the wrong product, what now?
- What is the return address?
More about Returns & Exchanges
- Opening hours
- Contact by phone
- Contact by email
More about Service & Contact
- How can I create an account?
- Your personal information
- Invoice overview (order history)
- Forgot password?
More about Your account
- Right of withdrawal of your order
- Right of withdrawal after receiving the order
- Report a complaint
- Identity of the entrepreneur