Delivery and Shipping Times

We strive to ship orders as quickly as possible. Orders placed before 5:00 PM are shipped the same day (if in stock). If you placed an order after 5:00 PM on Friday or during the weekend, it will be processed and shipped on Monday. In case of a public holiday or another day off, packages will be shipped on the next working day.

Please take into account the processing time of your payment. Example: you place an order at 4:55 PM and you paid with iDeal. On your bank statement, it will show that you paid at 4:55 PM. However, the receipt of your payment must still be processed by us, which happens automatically. Your order often reaches us a little later, for example at 5:03 PM. In our system, your order is then marked as paid at 5:03 PM and unfortunately will no longer be forwarded to our warehouse that day. This will happen the next working day.

If your order consists of multiple products, it may occasionally happen that a partial delivery takes place. If a product is not immediately available, we will try to inform you as soon as possible.

As soon as your order has been shipped, you will always receive a tracking code by email. Didn't receive a tracking code? Please check your spam box, the email may have ended up there by accident. If you would prefer the products to be delivered separately, you can indicate this by email, phone, or in the store.

The delivery times you can find with the products are:

• Ordered before 5:00 PM, delivered tomorrow
• Ordered before 5:00 PM, shipped today for free
• In stock, delivery 1-2 working days
• Delivery within 1-2 working day(s)
• Delivery within 2-4 working days
• Delivery within 2-5 working days
• Delivery within 3-7 working days
• Available, ask our customer service for delivery time
• Temporarily unavailable, ask our customer service for availability

Have you not heard from us within a few days of placing your order? Then it is best to contact our customer service.

Ordered multiple products?

Did you order multiple products? Then we will ensure that, if possible, everything is delivered to you in one shipment.

To serve you as best as possible, we offer various delivery options, such as:

• Delivery to your home or workplace
  Pickup (Volkel, Netherlands)

For deliveries outside the Netherlands, it is possible to:

• Have it delivered to your home or workplace.

To deliver your order to you as quickly as possible, we use various shipping partners, such as DHL, GLS, and FedEx.

Once your order is packed and handed over to the carrier, a tracking code will automatically be sent to your email address.

• If your order is delivered with DHL, you can track your parcel via DHL tracking.
• If your order is delivered via GLS, you can track your parcel via GLS tracking.
• Is your order shipped with FedEx then you can track your parcel via FedEx tracking.

Didn't receive a tracking code? Then it may have ended up in your spam box by accident. If you still can't find the tracking code in your spam box, you can contact our customer service.

Our products are shipped free of charge from €50,- unless otherwise stated.

We strive to deliver your orders within 1 to 2 working days. Sometimes an order may be delayed, for example due to holidays or busy periods at the postal services. Have you received a tracking code? Then you can find the most up-to-date information about your package there. Have you received a tracking code but not yet received the order? Then it’s best to wait a few more days, as the delay may have occurred with the parcel carrier. Has your order still not been delivered after a few working days? Then it’s best to contact our customer service.

If you are not at home during delivery, a new attempt will be made to deliver your order on the next working day.

Do you live nearby, happen to be in the area, or would you just like to stop by? If your order is ready for pickup, you can collect it in our store.

Check here for the most current opening hours of our store in Volkel.

It may very occasionally happen that a product from your order is no longer available and therefore has to be cancelled. Of course, the payment obligation for a cancelled product lapses. If desired, we can look together for an alternative. If you have already paid the amount in advance, the applicable amount will be refunded within the legal refund period of 14 days.

Our orders are delivered by GLS and DHL. You will always receive an email and tracking number. Didn't receive a tracking number? Check your spam box, it may have ended up there by accident.

Was your package possibly damaged during transport? Or maybe the package never arrived at all? Let us know. We consider good service very important and with your feedback we can further improve our service. If you have a delivery complaint, you can contact us by phone or send us an email. You can also reach out to us via social media.

Did you know we can also ship your orders to most countries in the EU and also the world? Feel free to contact us for the most recent shipping fees.

Please take note the shipment can take longer due:
• Custom handling in the country of arrival
• Local holidays
• Strikes or other special events.

Free shipping: from € 50 (per country, unless stated otherwise).

Netherlands

• Free shipping from: € 50
• GLS: € 6.95
• DHL: € 7.95
• Pickup point: € 6.95
• Store pickup: Free

Belgium

• Free shipping from: € 50
• GLS: € 6.95
• DHL: € 7.95
• Pickup point: € 6.95
• Store pickup: Free

Germany

• Free shipping from: € 50
• GLS: € 6.95
• DHL: € 7.95
• Pickup point: € 8.95
• Store pickup: Free

Austria

• Free shipping from: € 50
• GLS: € 6.95
• DHL: € 7.95

France

• Free shipping from: € 50
• GLS: € 8.95
• DHL: € 9.95

Luxembourg

• Free shipping from: € 50
• GLS: € 6.95
• DHL: € 7.95

Prices include VAT. Availability of shipping methods may vary per order.