Privacy / Cookie statement Sanden Sports Superstores BV

 This Privacy Statement was drawn up by Sanden Sports Superstores BV, the owner of the web shop Triathlongear24.com.

In order to serve you the best way possible and to carry out our activities in an efficient and effective way, we process certain personal data.

We highly value the diligent and safe handling of your personal data. That is why we make sure that your data are processed and secured with the greatest possible care. You can rest assured that your data are safe with us and that we are fully compliant with the effective legislation and regulations.

Why do Sanden Sports Superstores BV have a privacy statement?

In this privacy statement, we explain how we handle your personal data. You can read here what data we collect from you, with what purpose we process the same, who has access to your data, how we secure them, how we keep the data, whom we may possibly transmit data to, and in what ways you can exercise influence on the processing of your data.

What are personal data?

Personal data are all data that can be traced back to an individual person, you in this case.

This may concern information such as your name, address, date of birth, phone number, e-mail address, or biometric data.

We receive such data, for example, when you fill out a form, send an e-mail or letter, call us, or contact us in a different manner. When you visit the website of Triathlongear24.com , personal data may be provided as well, such as your IP address or information that is collected through cookies.

As soon as you or a third party provides us with personal data, we process such data. The term ‘process’ covers a wide range of activities, such as collection, storage, consultation, use, removal, or the sharing of data with third parties.

Whose personal data do Sanden Sports Superstores BV process?

We process personal data from all persons we are in contact with or who visit our web shop. This comprises, e.g., customers of Sanden Sports Superstores BV, as well as contact persons of business clients, suppliers, and collaborating partners.

Attention: when you, as an organisation or business, provide the personal data of your collaborators to us, you are legally obliged to accordingly inform your collaborators. You can give this privacy statement to your collaborators, so they know exactly how Sanden Sports Superstores BV handle their personal data.

Who is responsible for the processing of your personal data?

The data controller with respect to the processing of your personal data is Sanden Sports Superstores BV, established on Brabantstraat 16, 5408 PS Volkel, the Netherlands.

What do Sanden Sports Superstores BV use your personal data for?

We process your personal data only if there are legal grounds for doing so. The legal grounds for the processing of your personal data are:

• You have given your permission for it explicitly;
• The processing is necessary for the implementation of an agreement;
• The processing is necessary to comply with a legal obligation;
• The processing is necessary to protect your vital interests, for example in case of a grave risk to your health;
• The processing is necessary in connection with a legitimate interest of Sanden Sports Superstores BV, whereby your interests or fundamental rights and liberties do not outweigh the former.

Purposes of the processing

Sanden Sports Superstores BV process personal data to achieve efficient and effective business operations, in particular for the following activities:

• Customer services
• Order processing

Categories of personal data

During processing, the following categories of personal data are processed:

• Name
• IP address
• E-mail address

Depending on the nature of your contact or form, the following data may be processed as well:

• Name and address information
• Phone number
• Date of birth
• Sex
• Administrative data, such as bank account numbers or credit card information

Special personal data

Sanden Sports Superstores BV do not collect any special personal data via the website. These comprise for example, though not solely:

• Authorisation information, such as passwords or authorisation codes for credit cards
• Medical information
• Information regarding race, religion, sexual preference, health, or political orientation

Sub-processors

For the correct handling of your order and associated services, we exclusively transmit your data to partners involved in the implementation of the agreement. These may be forwarders, suppliers, repairmen, payment providers, and IT service providers.

We have strict arrangements with them regarding compliance with European privacy legislation (GDPR). In our web store, social-media buttons are featured as well. When you use these, the providers of these services may collect personal data. Such processing falls under the responsibility of the relevant platforms.

If you want to know more, you can contact us for an updated summary of our sub-processors.

Newsletter

Via the web shop, you can register for our on-line newsletter. After registration, you may at different moments receive an e-mail with news from Triathlongear24.com, such as product promotion, information on the world of fitness or sports, and our blogs. Your data are never sold to third parties and you can deregister at any time.

Oversight on the processing of personal data

The rules for the protection of your personal data are established in the law for the protection of personal data (‘Wet bescherming persoonsgegevens’) and as from 25 May 2018 in the General Data Protection Regulation (GDPR).

Compliance with this legislation and these regulations is monitored by the Dutch oversight organisation Autoriteit Persoonsgegevens (AP).

If you hold that Sanden Sports Superstores BV do not or insufficiently comply with the provisions from this Privacy Statement, you have the right to submit a complaint to AP.

For this purpose, you can contact AP via the following details:

Autoriteit Persoonsgegevens

Bezuidenhoutseweg 30

2594 AV The Hague

Phone number 0900-2001201

Protection of data

Sanden Sports Superstores BV take appropriate technical and organisational measures to protect your privacy and the confidentiality of your personal data. These include the following measures:

• Access protection

• Protection against loss and unauthorised access

• Risk management

• SSL certificate

• Protection against harmful software

Sanden Sports Superstores BV take these security measures to prevent the abuse of and unauthorised access to personal data and to protect your data optimally.

Reporting incidents

If something goes wrong unexpectedly with the protection of your personal data, or if we suspect the occurrence of such an incident, Sanden Sports Superstores BV will report this to oversight agency Autoriteit Persoonsgegevens (AP). In case the breach of your personal data may have adverse or negative effects for you, we will accordingly inform you as soon as possible.

Confidentiality

Your data are always handled with confidentiality by Sanden Sports Superstores BV. All collaborators of Sanden Sports Superstores BV are obliged to observe secrecy. This obligation also applies for third parties engaged by Sanden Sports Superstores BV to carry out activities, as well as for persons who conduct technical operations on our systems. We guarantee that anyone who works with your data will respect the confidentiality thereof.

For how long do we keep your data?

Sanden Sports Superstores BV do not keep your personal data for any longer than is required for the purposes they are processed for, and will do so within the legal terms. The exact retention term depends on the nature of the data and the specific purpose they are used for. This means that the retention period may differ per case. Do you have a specific question about these matters? Please do not hesitate to contact us. You can find our contact details at the bottom of this privacy statement.

Provision of third parties

Sanden Sports Superstores BV exclusively share your personal data with third parties in the following cases:

• When this is necessary for the implementation of an agreement;
• When this is legally mandatory;
• When you have granted us permission explicitly. 
  
  

The following data may be shared with Sition (our web developer):

• Name
• IP address
• E-mail address
• Name and address information
• Phone number
• Date of birth
• Sex
• Administrative data, such as bank account or credit card numbers (such information is not shared with Sition).

Both parties have committed themselves by way of a processor agreement to process your data with care and in accordance with the law. In addition, this information may, if necessary, be accessible to:

• Our forwarders: DHL, GLS, PostNL, Fedex, Sanders Fritom transport
• Our payment provider: Mollie

Marketing partners

The website of Triathlongear24.com makes use of various marketing and tracking tools. Below you can find a summary of the tools used and what data these are used to collect:

Google Analytics

• Serves for functional tracking to register the origin and the behaviour of visitors on the website.
• Collects:
• IP address
• Surfing behaviour on the website
• This is necessary for the proper functioning of the website.

TradeTracker

Affiliate marketing partner that uses a tracking script to measure orders with the aid of legally permitted 1st party cookies. These collect:

• Hashed IP addresses (rendered unrecognisable)
• Cookie IDs
• Transaction IDs
• TradeTracker does not have access to directly traceable personal data.

Google and Meta

In case of permission via the cookie consent, marketing data may be shared with: Google / Advertising networks:

• Search Advertising
• Display & Video Advertising
• Gmail Advertising
• Shopping Advertising 

• The storing of demographic data
• The preparation of visitor profiles
• Remarketing (personalised advertising based on previous website visits)

Meta / Platforms:

• Facebook
• Instagram
• Meta Audience Network
• Facebook Messenger

Meta/platforms collect:

• Http Headers: IP address, browser information, page location, and surfing information
• Pixel-specific Data: Pixel ID and Facebook Cookie
• Button Click Data: Information on clicked buttons
• Form Field Names: Only the fields of a page (not filled-out values)

• The composition of customer profiles and targeted advertising

Hotjar

• Used to improve the user interface by analysing user conduct via mouse and scroll movements
• Data are fully anonymised and cannot be linked to individual users

Legal obligations

Sanden Sports Superstores BV may be obliged to provide personal data in the following cases:

• On grounds of legislation or regulations
• In case of an order by a competent court of law
• In case of fraud or abuse In such situations, Sanden Sports Superstores BV render full assistance.

Collection and authenticity of reviews

Triathlongear24.com collects reviews from its customers in two ways:

Reviews on Triathlongear24.com

• Reviews on our website derive exclusively from customers who have registered their product on-line.
• The authenticity of the customer is controlled on the basis of name and address information.
• Reviews are posted directly and only modified or removed in case of improper use of language.

Reviews via review partner Trustpilot

Reviews on the Trustpilot platform are posted by customers of Triathlongear24.com. Conditions:

• Customer can only leave a review if they have placed an order on nTriathlongear24.com
• Reviews are linked to a unique order number
• Just like at Triathlongear24.com, reviews are posted directly and only modified or removed in case of improper use of language
• Trustpilot offers Triathlongear24.com the possibility in case of negative reviews to contact the customer in order to find a resolution, which may lead to an improved assessment.

Reviews on other platforms

• Reviews that are posted on other platforms are not prepared in collaboration with Triathlongear24.com, with the exception of the Trustpilot platform and Bol.com. The marketplace Bol.com itself collects assessments of Triathlongear24.com which are collected and processed in accordance with the privacy conditions of Bol.com.

Transmission of your data to countries outside the European Union

Sanden Sports Superstores BV do not transmit your data to companies or branches outside the European Union, unless:

• A model agreement was concluded that meets the legal requirements
• You have granted permission explicitly by way of a signed statement.

Personal contact with Sanden Sports Superstores BV

Contact between you and Sanden Sports Superstores BV is often conducted by phone, forms, e-mail, or social media. When you provide us with personal data during these contacts, we only register the same if this is necessary for the provision of our services.

Calling with Sanden Sports Superstores BV

When you call us or we contact you, the phone conversation may be recorded. This is done for the training, coaching, and assessment of our staff, and to improve the quality of our provision of services, so we are even better able to serve you.

Cookies

On this website we make use of cookies. A cookie is a tiny text file that is sent along upon your visit to our website and is stored by your browser on the hard disc of your PC.

To manage your cookie preferences, we make use of the tool of Usercentrics GmbH. Upon your first visit to our website, you will receive a notification through which you can grant or refuse permission for the use of non-necessary cookies. Your choice is recorded in a so-called consent log which includes your IP address and the time of consent.

You can find more information on processing by Usercentrics in their privacy statement.

Tracking cookies

If you grant permission, we place tracking cookies on your device. These cookies are used to keep track of the pages you visit so we can compose a profile of your on-line behaviour. This profile is not linked to personal data such as your name, address, or e-mail address. It is exclusively used to align advertising with your fields of interest and thus render the same more relevant.

Google Analytics

Via our website, a cookie is placed by the American company Google, as a part of the Analytics service (read more about how Google processes personal information there). This service helps us understand how visitors use the website and allows us to receive reports on website use.

Purposes:

• Keeping track of website use
• The generation of reports on visitor statistics

Information and processing:

• Google can share the collected information with third parties if this is legally required or in case third parties process the data on behalf of Google.
• The data collected by Google are anonymised as much as possible.
• Your IP address is not transmitted. The information collected by Google is transferred to and saved on servers in the United States. Even though we have no direct influence on the processing by Google, we do our best to minimise the impact on your privacy.

What rights do you have?

When Sanden Sports Superstores BV process your personal data, you have certain rights on grounds of the effective legislation and regulations. You can find a clarification of your rights below.

We inform you on the processing of your personal data

Sanden Sports Superstores BV provide you with information on the processing of your personal data. This comprises:

• Our identity
• The purposes and the way in which we process your data
• The applicable regulations
• Your rights regarding your data
• How you can exert influence on the processing of your data

In some cases, this provision of information may be skipped, for example:

• If you are aware of the processing of your data already
• If the provision of this information is impossible or would require a disproportional exertion from our side.

Inspection of your data

As a customer of Sanden Sports Superstores BV you have the right to know what personal data of yours we have. This falls under your ‘Right to insight’. If you want to exercise it, we ask you to indicate specifically what data you want to inspect.

Right to rectification

You have the right in addition to have your personal data corrected if there are inaccuracies or omissions. You can request rectification besides, when:

• The information is not relevant for the purpose we process it for
• The data were processed by us in violation of legal requirements

If we rectify your data, we will also inform any possible third parties to which we provided such data accordingly. This occurs unless it is impossible or it would require a disproportional exertion from our side.

Right to the removal of data

You have the right to have certain personal data removed. This right applies, for example, in the following situations:

• Your data are no longer required for the purposes they were collected for
• You object against the processing of your data
• Your data were processed unlawfully by us

It is possible, however, that we are unable to remove all information requested. In some cases, we are legally obliged to keep certain data.

Right to the restriction of processing

You have the right to request the restriction of the processing of your personal data. This right means that we (temporarily) may not process or modify your data. You can exercise this right in the following situations:

• You contest the correctness of the personal data
• You hold that the data are no longer required for the original purposes
• You hold that the processing of your personal data by Sanden Sports Super Stores bv is unlawful

Right to object

You have the right to object against the processing of your personal data by Sanden Sports Superstores BV if they are used for purposes other than:

• The implementation of an agreement
• Compliance with a legal obligation For example if you do not want us to use your personal data to make you personalised offers.

Right to data portability

If you provided your personal data to us yourself, you are entitled to data transferability in certain situations.

This means that upon request we provide your data to you in a structured, current, and machine-readable format.

About this Privacy Statement

Sanden Sports Superstores BV reserve themselves the right to modify this Privacy Statement.

The most recent modification took place on 6 August 2025.

Do you have questions about this privacy policy? Please contact us via [email protected].

Contact details Sanden Sports Superstores BV

Brabantstraat 16

5408 PS Volkel

The Netherlands

 +31 (0) 413 256800

 [email protected] .com